> Delivery & Returns – The Poultry Shop UK
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Delivery & Returns

Delivery Information (Excludes Pallet & Nestera)

Orders are sent tracked with DPD, For smaller, lighter parcels under 1kg, we may use Royal Mail.

(Please see below for pallet delivery times)

Please note our dispatch time is currently 1 business day

No orders are dispatched on Saturdays, Sundays and Bank Holidays

Parcels under 30kg are sent on a next day service with DPD- please note currently couriers are advising 1-2 working days for this service. These parcels are sent tracked . On the day of delivery you will receive an email and a text with a 1 Hour time slot. Safe placed requests can also be added with you receive this link. If you prefer we can set a safe place for you, just add this into your notes on checkout

Most deliveries are now delivered by an electric vehicle (excludes rural areas)

Find out more about DPD Green here

Please note courier delivery days are Monday - Friday

Orders placed Saturday/Sunday/Bank Holidays are dispatched Monday/Tuesday

Please note deliveries will normally require a signature. You can arrange for delivery to a neighbour etc, once you recieve your tracking details. Couriers will attempt to deliver 3 times. If no one is available to take delivery after the 3rd attempt orders will get automatically sent back to ourselves. We cannot resend orders and orders will get refunded (excluding shipping costs)

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Delivery Charges

Orders under £39 are a standard rate of £5.99 - This service is DPD Next Day or Royal Mail Tracked 24hr please note currently couriers are advising 1-3 working days for this service

Orders over £39 (No Weight Limit) are FREE

Nestera

Nestera orders are delivered within 3 - 7 working days free of charge

Delivery time can vary depending on how busy Nestera are at the time orders are placed.

This service is FREE - no minimum spend required

Please note this service is up to 5 -7 working days for delivery

Shipping to Scotland, Highlands, Isles & Northern Island

Due to the extra charges and restrictions imposed by our courier for some Highland, Remote and Offshore postcodes, delivery surcharges are applied for parcels that are sent via Parcelforce,

Surcharges are based on weight per 20kg depending on Zonal Area 2 or 3. We have no control on charges to these areas

Shipping costs are calculated at checkout depending on product, weight and destination

Postcodes with surcharges:

bt1*, bt2*, bt3*, bt4*, bt5*, bt6*, bt7*, bt8*, bt9*, bt10*, bt11*, bt12*, bt13*, bt14*, bt15*, bt16*, bt17*, bt18*, bt19*, bt20*, bt21*, bt22*, bt23*, bt24*, bt25*, bt26*, bt27*, bt28*, bt29*, bt30*, bt31*, bt32*, bt33*, bt34*, bt35*, bt36*, bt37*, bt38*, bt39*, bt40*, bt41*, bt42*, bt43*, bt44*, bt45*, bt46*, bt47*, bt48*, bt49*, bt51*, bt52*, bt53*, bt54*, bt55*, bt56*, bt57*, bt58*, bt60*, bt61*, bt62*, bt63*, bt64*, bt65*, bt66*, bt67*, bt68*, bt69*, bt70*, bt71*, bt74*, bt75*, bt76*, bt77*, bt78*, bt79*, bt80*, bt81*, bt82*, bt92*, bt93*, bt94, im1*, im2*, im3*, im4*, im4*, im5*, im6*, im7*, im8*, im9*, im99*, tr21*, tr22*, tr23*, tr24*, tr25*

ab31*, ab54* ab33*, ab55*, ab34*, ab56*, ab35*, ab36*, ab37*, ab38*, ab45*, ab52*, ab53*, fk17*, fk18*, fk19*, fk20*, fk21*, hs1*, hs2*, hs3*, hs4*, hs5*, hs6*, hs7*, hs8*, hs9*, iv1*, iv2*, iv3*, iv10*, iv11*, iv12*, iv13*, iv14*, iv15*, iv16*, iv17*, iv18*, iv19*, iv20*, iv21*, iv22*, iv23*, iv24*, iv25*, iv26*, iv27*, iv28*, iv30*, iv31*, iv32*, iv36*, iv40*, iv41*, iv42*, iv43*, iv44*, iv45*, iv46*, iv47*, iv48*, iv49*, iv51*, iv52*, iv53*, iv54*, iv55*, iv56*, iv99*, ka27*, ka28*, kw1*, kw2*, kw3*, kw5*, kw6*, kw7*, kw8*, kw9*, kw10*, kw11*, kw12*, kw13*, kw14*, kw15*, kw16*, kw17*, pa20*, pa21*, pa22*, pa23*, pa24*, pa25*, pa26*, pa27*, pa28*, pa29*, pa30*, pa31*, pa32*, pa33*, pa34*, pa35*, pa36*, pa37*, pa38*, pa41*, pa42*, pa43*, pa44*, pa45*, pa46*, pa47*, pa48*, pa49*, pa60*, pa61*, pa62*, pa63*, pa64*, pa65*, pa66*, pa67*, pa68*, pa69*, pa70*, pa71*, pa72*, pa73*, pa74*, pa75*, pa76*, pa77*, pa78*, pa80*, ph17*, ph18*, ph19*, ph20*, ph21*, ph22*, ph23*, ph24*, ph25*, ph26*, ph30*, ph31*, ph32*, ph33*, ph34*, ph35*, ph36*, ph37*, ph38*, ph39*, ph40*, ph41*, ph42*, ph43*, ph44*, ph49*, ph50*, ze1*, ze2*, ze3*

Returns

Goods such as Poultry Feed & Treats can not be returned.

Postage costs cannot be refunded, the cost of postage is not deducted from the refund

Returned goods are returned at your cost. If prefered we can arrange the collection and shipping label. The cost of this will be deducted from your refund.

There are no standard rates for returns, this simply depends on the size and weight of the item(s)

To proceed with a return please email us to discuss

Email: thepoultryshopuk@gmail.com

Refunds can only be given within 14 days of purchase

Refunds will not be given to items being sent back to us without contacting us first.